Terms & Conditions


THE WEBSITE, www.inthelinencupboard.co.uk/com AND YOU
This website, found under www.inthelinencupboard.co.uk/com/eu URL, is operated by In The Linen Cupboard and references to "we", "us" and "our" shall be deemed to be references to In the Linen Cupboard. References to "you", and "your" shall be deemed to be references to the person placing an order via this website.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, please contact one of our customer service advisors before placing an order with us, by email at: enquiries@inthelinencupboard.co.uk or on the telephone No. 07795384438. Any order placed by you in the manner described in this website is an offer by you to purchase particular goods for the price at the time you placed your order. In the Linen Cupboard reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any goods, an error in the price of the goods description posted on this website, or an error in your order. There may be reasons why In the Linen Cupboard cannot fulfil your order. Therefore, your contract with us only comes into existence when In the Linen Cupboard advises you by email that it has accepted your order and receipt of your credit card has been confirmed. This does not affect your statutory rights.

Items bought by you as gifts can be gift wrapped and sent directly to your chosen recipient, along with a gift card and a personal message from you at a charge of 10. If you are unsure of what to buy we do offer gift vouchers available at 250 each.

All our linens are exclusively made for you. We regret we cannot accept cancellations after the order has been confirmed. They are therefore not eligible for a refund. We very much regret that we cannot accept cancellations for any bed linen and table linen (except for children's) as every order is specially made. If the contract is cancelled when purchasing children's bed linen any payments made by you will be refunded in full within 30 days.

We are sure that you will be delighted with your purchase. However if you are not fully satisfied please return your receipt and goods packed in their original condition within 14 days for a full refund or exchange. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. We will only refund the costs of postage when the item returned is faulty. To return any products to us, please complete the separate sheet of paper "Returns" and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel and attach the returns form after cutting out the address and placing it on the front of the parcel. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

We rely on the accuracy of your measurements when you place an order(s) for Made-to-Measure products. We will not be liable for any inaccurate measurements provided by you. Metric measurements should be provided. If you provide imperial measurements you are responsible for checking that all conversions are accurate. All fabrics are subject to availability.


Every effort is made to ensure that the products we supply correspond as closely as possible to the samples displayed online, but there may be variations as natural materials have unique characteristics. No responsibility can be accepted for these variations, which all add to the unique features of our products. We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. However, it should be mentioned that when ordering a fitted sheet with duvet cover and pillows, the fitted sheet will be in the main colour of the material you choose unless otherwise specified by email to us. The jacquard designs, Tuscany, Aurora and Classic Stripe are backed with classic plain in the matching colour.

All orders for all the products and including the "Click and Design" feature are made to specification and usually dispatched within 6-8 weeks of the order being accepted. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

DELIVERY "Little Ones"
All orders received by and accepted before 4pm will, subject to availability, be dispatched on the following day for a 5 working day delivery. Those orders received and accepted after 4pm will be dispatched on the following working day. The dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

We carry the risk of loss or damage to the products until you receive them. The products will belong to you when you have received them and have paid us in full. If you return the products to us for any reason, they will become our property and be at our risk from the time we receive them.

We accept online payment in a secure environment by credit card or debit card. We currently accept Visa, Mastercard, Delta, Maestro and American Express. All transactions are shown in pounds sterling (). All payments will go through World Pay / Pay Pal which are most secure online payment schemes.

Credit card security is a high priority to us. In the Linen Cupboard uses secure socket layers (SSL), a sophisticated encryption technology that can only be decrypted after they reach our computer. They are not held in clear text on any website.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling () inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20.0%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. Your credit/debit card will be authorised when your order is placed and processed. This does not affect your statutory rights.

Personal data collected from you is stored in a safe and secure environment. In the Linen Cupboard does not disclose information to third parties. Cookies are used to keep track of your shopping basket once you have selected an item. Every care has been taken to ensure that the description and specification are correct on our web site. However, computer monitors vary and slight variations of colour may occur.

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of In the Linen Cupboard or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited. However, it is permitted to copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with In the Linen Cupboard. It is also permitted to copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

In the Linen Cupboard does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, In the Linen Cupboard shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of In the Linen Cupboard or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While In the Linen Cupboard uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and In the Linen Cupboard will not be responsible for any errors or omissions or for the results arising from the use of such information. While In the Linen Cupboard takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

In the Linen Cupboard will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

In the Linen Cupboard may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of In the Linen Cupboard.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

In the Linen Cupboard
Beechland Lodge

Cornwells Bank

Newick, Sussex BN8 4RX


Tel.: 00447795384438
Email: enquiries@inthelinencupboard.co.uk

Vat Registration No. 996716161